Privacy Policy for KDM Shop
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Introduction
KDM Shop is committed to protecting the personal data of its users and customers and processing such data in accordance with the applicable laws and regulations in the Kingdom of Saudi Arabia. This Privacy Policy explains the types of data that may be collected, how it may be used, the purposes of processing, the parties with whom it may be shared, and the rights of the data subject. By using the store, browsing it, creating an account, or placing an order, you acknowledge that you have read and accepted this Privacy Policy, unless you withdraw your consent through the contact methods stated below. -
Data We May Collect
KDM Shop may collect certain data necessary to provide services and fulfill orders. This may include, for example, your full name, email address, mobile number, shipping address, order details, invoices, ordered products, order status, and contact information provided when you submit an inquiry or request support. We may also collect vehicle-related information when needed, such as vehicle make, model, year, or modification details, to help verify product or service compatibility with your vehicle. -
Technical Data and Cookies
When browsing the store, we may collect indirect technical data such as IP address, device type, browser type, visited pages, and cookies. Cookies may be used to improve store performance, save shopping cart contents, remember user preferences, analyze visitor behavior, measure service quality, and improve the overall user experience. You may control cookies through your browser settings; however, disabling cookies may affect certain store features such as the shopping cart, login, or checkout process. -
Methods of Data Collection
Data may be collected directly when you register, place an order, fill out forms, contact us, or request support. Data may also be collected indirectly through cookies and analytics tools connected to the store, or through service providers required to operate the store and fulfill orders, such as payment gateways, shipping companies, or the store operating platform. -
Purpose of Using Data
Personal data is used for operational and commercial purposes related to serving the customer. These purposes include completing purchases, preparing orders, issuing invoices, arranging shipping and delivery, tracking order status, responding to inquiries and complaints, providing technical support, verifying product or service compatibility with the customer’s vehicle when needed, improving the user experience, analyzing service quality, developing products, measuring campaign performance, and sending updates, notifications, or promotional offers when the customer has consented or when permitted by law. -
Data Protection
KDM Shop is committed to taking appropriate measures to protect personal data from unauthorized access, loss, alteration, disclosure, or unlawful processing. These measures may include using secure connections and available protection technologies, restricting data access to authorized persons or entities only, and working with trusted service providers whenever possible. We do not store payment card details or sensitive banking information on our servers, as payment transactions are processed through approved payment service providers. -
Data Sharing
KDM Shop does not sell or rent customer data to any third party. Data may only be shared to the extent necessary with store operation partners or approved service providers, such as payment gateways, shipping companies, messaging providers, analytics tools, hosting providers, or competent authorities when there is a legal obligation to disclose such data. Non-personal or aggregated data may also be shared for statistical, analytical, or marketing purposes without directly identifying the customer. -
Data Retention Period
We retain personal data for as long as necessary to fulfill the purpose for which it was collected, such as processing orders, providing support, managing accounts, keeping records, or complying with legal, accounting, or tax requirements. Some data may be retained for a longer period if required by law or necessary to protect the store’s rights, prove transactions, or handle disputes or claims. Once the data is no longer needed, it will be deleted, destroyed, or anonymized in a secure manner whenever reasonably possible. -
Rights of the Data Subject
Subject to applicable laws and regulations, the data subject has the right to know how their data is collected and used, request access to it, request correction or updates, obtain a copy where possible, request deletion when there is no legal or contractual restriction, and withdraw consent when consent is the sole basis for processing. The store may continue to process or retain certain data when necessary to fulfill an existing order or comply with legal or contractual obligations. -
Accuracy of Data and Customer Responsibility
The customer is responsible for providing accurate and updated information when registering, placing an order, or requesting support. This includes name, mobile number, email address, and shipping address. Providing incorrect or incomplete information may result in order delays, inability to contact the customer, or delivery failure. KDM Shop is not responsible for any delay or issue resulting from inaccurate information provided by the customer. -
External Links
KDM Shop may contain links to external websites or services, such as shipping companies, payment gateways, social media platforms, or manufacturer websites. The store is not responsible for the privacy policies or practices of such external websites. Customers are advised to review the privacy policies of those websites before using them or providing any data. -
Contact and Complaints
For any inquiry, complaint, or request related to personal data or this Privacy Policy, you may contact KDM Shop management by email at [email protected] or by mobile/WhatsApp at 0500145305. Requests and complaints will be handled in accordance with applicable laws and in a manner that aims to protect user data as much as reasonably possible. -
Changes to This Policy
KDM Shop reserves the right to amend or update this Privacy Policy when needed, whether due to changes in store operations, services, or legal requirements. The updated version will be published on the store, and continued use of the store after publication will be considered acceptance of the updated Privacy Policy. -
Governing Language
Arabic is the official reference for interpreting this Privacy Policy. If this Policy is translated into another language and there is any conflict between the Arabic version and any translated version, the Arabic version shall prevail.